Below is a list of the most common questions we get asked, along with the answers. Hopefully you will find what you need, but should you need any further enquiries, please do contact us.
How quickly will my wheels arrive?
It can vary, all our wheels are hand built in the UK using a range of premium components. Each set can be despatched as fast as 7 days but can take up to 6 weeks depending on component availability, seasonal change etc. We hold substantial component stock, please refer to the delivery information given on each individual product or contact us to check.
What warranty do you provide?
We offer 2 year warranty on all our wheelsets, the rims carry a 4 year warranty. We also offer a crash replacement scheme to find our more visit here.
What are your wheels weights?
The weight of each wheelset varies depending on the specification. We do provide an approximate weight on each product on the site. Please note, whilst all out weights are competative, we never compromise the quality of our wheelsets simply to save a few grams!
Are your wheels compatable with tubeless tyres?
Yes, all our wheels are tubeless ready!
What are the recommended tyre pressures?
It will depend on your choice of tyre setup, but as a guide: 80-125psi
What are the maximum rider weights?
Our wheels are all hand built to the riders weight and requirements, we do have a 120kg rider weight limit on the carbon rims. Having said this if you think this is a problem contact us and we will talk through some options.
What is your delivery policy?
We offer Free standard delivery on all our wheelsets throughout the UK.
What is your returns/refund policy?
You can find all everything you need to know here.
Do you offer a crash replacement scheme?
Yes, we do have a scheme in place to help customers who unfortunately have a crash, find out more here.